Frequently Asked Questions

We recommend booking at least 2-4 weeks in advance for regular charters and 4-8 weeks for special events, holidays, or peak season dates (December-February). However, we do accommodate last-minute bookings when availability permits. Contact us to check current availability.

To secure your booking, we require a 50% deposit at the time of reservation. The remaining balance is due 7 days before your charter date. We accept all major credit cards and bank transfers.

Cancellations made 14+ days before departure receive a full refund. Cancellations 7-13 days prior receive a 50% refund. Cancellations within 7 days are non-refundable but can be rescheduled subject to availability. Weather-related cancellations are always fully refunded or rescheduled at no additional cost.

All charters include a professional captain and crew, fuel for standard cruising, safety equipment, onboard amenities, and basic refreshments. Premium packages also include gourmet catering, premium beverages, water toys, and personalized concierge services.

No experience necessary! All our charters come with a professional, licensed captain who handles navigation and safety. You can simply relax and enjoy the journey. If you'd like to learn, our captains are happy to share their knowledge.

Guest capacity varies by vessel. Our yachts can accommodate anywhere from 10 to 80+ guests depending on the vessel. Check each yacht's page for specific capacity limits, or contact us to discuss your group size and we'll recommend the perfect vessel.

Most charters depart from Auckland's Viaduct Harbour, with easy access to parking and amenities. Alternative pickup locations can be arranged upon request, including Waiheke Island and other Auckland marinas.

Absolutely! You're welcome to bring your own food and beverages with our BYO options. We provide ice, glassware, and refrigeration. We also offer premium catering packages featuring gourmet cuisine prepared by local chefs if you prefer a hassle-free experience.

We offer a range of catering options including BBQ buffets, premium dining menus, canapé packages, and customized menus for special dietary requirements. Bar packages are also available with a selection of beers, wines, spirits, and cocktails. View our menu pages for full details.

Yes! We can accommodate vegetarian, vegan, gluten-free, halal, and other dietary requirements. Please inform us of any dietary needs when booking so our catering team can prepare accordingly.

Safety is our top priority. We monitor weather conditions closely and will contact you if conditions are unfavorable. In case of bad weather, we offer a full refund or the option to reschedule at no extra charge. Our captains make the final call on departure for everyone's safety.

Absolutely. All our vessels are commercially surveyed, fully insured, and equipped with the latest safety equipment. Our captains are commercially licensed with extensive experience. A safety briefing is provided at the start of every charter.

Auckland's Hauraki Gulf offers calm, sheltered waters ideal for cruising. If you're prone to seasickness, we recommend taking seasickness medication before boarding. Our crew can also adjust the itinerary to calmer areas if needed.